New Member Guide

Starting a new health plan can be complicated

We make it easy.

Complete these steps to unlock resources and take important actions so you can get the most out of being a member.


Activate your FREE accounts.

Schedule appointments, send secure messages to your provider and more through your MyChart account. Access your insurance details and more through your member profile account. Start achieving your goals for a healthy lifestyle and earn rewards along the way through your Living Healthy account.

These online accounts were designed to have a healthy impact on your wellness and your wallet.

The Living Healthy program is not available for State of Wisconsin Group Health Insurance Program members in the
2017 plan year


Decide where you'd prefer to receive your primary care.

Doing this makes it easier to schedule a visit when the time comes that you need one.

Find a primary care clinic or a primary care provider near you.


Schedule a visit when you need one.

If you need care before your Annual Preventive Office Visit, just call your preferred primary care clinic for immediate assistance.

A few months before you’re due for your Annual Preventive Office Visit, call your preferred primary care clinic for an appointment. This is a good time to tell the clinic which primary care provider you'd like to see.

Before you come in for your first visit, it’s a good idea to have your medical records transferred from your previous primary care clinic to your new one. Contact your previous clinic to obtain and complete an Authorization to Release Protected Health Information Form. The form allows your previous clinic to send your medical records to your new clinic so your medical team can best continue your care.

Other Online Resources:

Find helpful information so that you can take full advantage of the services available to you. Here are the important areas of the site we recommend that you become familiar with.