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Our member satisfaction level is determined by members like you. We participate in the nationally standardized member satisfaction survey – known as CAHPS – every year.

The Agency for Healthcare Research and Quality and the National Committee for Quality Assurance (NCQA) have developed a health plan member survey called the Consumer Assessment of Healthcare Providers and Systems (CAHPS). CAHPS is a tool for measuring health plan member satisfaction. Accredited NCQA Health Plan Interim logo with 4.5 star rating

Across the country, health plans work to achieve a rating of five on a scale of 1 to 5. The survey asks members about:

  • claims processing
  • customer service
  • health care services

It gathers information from members so health plans around the country can compare performance.

Prevea360 Health Plan scored a 4 or a 5 out of 5 on the following Commercial consumer experience survey questions in NCQA’s Health Plan Ratings for 2023:

Member Satisfaction SurveyNCQA rating out of 5
 Rating of specialists 5
 Rating of all health care 4
 Coordination of care 4
 Annual flu vaccine 4

Quality of care

HEDIS ratings

For 2023 Dean Health Plan was rated a 4 or 5 out of 5 on the following Commercial quality measures in NCQA’s Private Health Insurance Plan Ratings 2023:

Prevention & screeningNCQA rating out of 5
 Childhood immunizations
 Adolescent immunizations
 Prenatal immunizations
 Prenatal care
 Postpartum care  4
 Breast cancer screening
 Cervical cancer screening
 Colorectal cancer screening 4
 Weight assessment and counseling for children/adolescents: BMI percentile assessment 5
Diabetes care
Patients with diabetes – blood pressure control 5
 Patients with diabetes – eye exams 5
 Patients with diabetes – glucose control
 Patients with diabetes – receive statins
 Patients with diabetes - staying on statins
Heart disease
 Patients with cardiovascular disease - staying on statins 5
 Controlling high blood pressure 5
Treatment & screening
 Appropriate testing and care for a sore throat 5
 Appropriate treatment for upper respiratory infection 5
 Appropriate antibiotic use for acute bronchitis 4
 Steroid after hospitalization for acute COPD 4
Behavioral health & AOD services
 Follow-up after emergency department visit for mental illness – within 7 days
 Follow-up after emergency department visit for substance abuse disorder – within 7 days
 Follow-up after emergency department visit for mental illness - within 7 days
 Patients with new episode of depression – medication adherence for 6 months
 Adherence to antipsychotic medications for individuals with schizophrenia
Patients with opioid use disorder – medication adherence for 6 months 4
First-line psychosocial care for youth on antipsychotic medications 4
 Appropriate use of imaging studies for low back pain  4