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Customer Care Center

Sales & Client Services

If you are having a medical emergency, call 911 or go to a nearby Urgent Care or ER.

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Contact us by phone or mail

Phone & fax

You can contact our Customer Care Center at the following numbers:

2023 Individual & Marketplace members
1-877-230-7555 (TTY: 711)
Fax: 1-608-827-4212

2024 Individual & Marketplace members
1-877-357-3173 (TTY 711)
Fax: 1-952-992-2583

Employer group plans
877-230-7555 (TTY: 711),
Fax: 608-827-4212

Medicare Advantage members:
877-232-7566

AON Active Health Exchange members:
877-232-9375

Hours

  • Monday - Thursday:
    7:30 a.m. - 5 p.m.
  • Friday:
    8 a.m. - 4:30 p.m.
2024 Individual and Marketplace plans:
  • Monday - Wednesday, Friday:
    8 a.m. - 6 p.m.
  • Thursday:
    9 a.m. - 6 p.m.

Addresses

Mailing 
Prevea360 Health Plan 
PO Box 56099 
Madison, WI 53705-9399

2024 Individual and Marketplace plans
Medica – Prevea360 Health Plan
Route CW595
PO Box 9310
Minneapolis, MN 55440-9311

Physical
Prevea360 Health Plan
2710 Executive Dr
Green Bay, WI 54304

Claims
Prevea360 Health Plan
PO Box 56099
Madison, WI 53705-9399

Premium payments
26177 Network Place
Chicago, IL 60673-1261

Sales

Medicare Advantage sales  
1-877-234-0126 TTY: 711

Individual sales
877-230-7615

Small Group sales
877-230-7615

Account management
877-230-7615
 

Media inquiries

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